Shipping Policy

Processing Times

Orders are typically processed within 2–5 working days before shipment.

During holidays or high order volume periods, processing times may be slightly longer.
Shipping Times

Estimated delivery times may vary depending on your location and shipping carrier.

  • UK: 2–5 working days
  • Europe: 3–5 working days
  • International: 5–7 working days

Tracking information will be automatically sent via email once your order has been shipped.
Lost or Delayed Parcels

Once orders have been shipped, Vels Visions is not responsible for delays or delivery issues caused by the shipping carrier.

If there is an issue with your delivery, please contact your courier first. You can also contact us, and we will do our best to help.
Custom & Duties

International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations. These charges are the responsibility of the customer.